Delicious dog treats - wholesome, homemade snacks for all dogs

Terms and Conditions

By placing an order and confirming payment on this website, you are entering a legally binding contract in accordance with the following terms and conditions of sale.

If you cannot use the email links on this page, contact us using the form at the Contact page

Goods

Specifications on this website of any items may be altered as a result of our continuous efforts to improve product quality.

Availability

If for any reason an item is out of stock, we will contact you by e-mail to advise. If we can only ship the available goods, your payment method will be debited with the value of the despatched goods rather than the whole order value. We will not retain a back-order or supply substitute products without your consent.

Prices

The price of the goods shall be the price listed on our website on the date of your order. All prices displayed on the website are quoted in UK pounds

Ordering

We will treat each order for goods, which is confirmed when you click on the button to confirm purchase, as an offer by you to purchase the goods subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order.

If you have any problems when attempting to order online, contact us at: email link.

Payment

Payment may be made by any method indicated on our website. Goods will not be shipped unless payment is received in full. We cannot process orders over the telephone.

Your card details are passed to the PayPal interface for processing. Payment is automatically authorised by paypal.com.

Delivery

Orders cannot be delivered to any address outside the UK. Delivery will be made to the address specified by you at the time of ordering by first class post.

We will make every effort to deliver within the times specified, but delivery times quoted are approximate and we cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control.

We strongly advise that if the goods are required for a specific date that you contact us in advance to avoid any disappointment.

Risk of damage or loss of the goods shall pass to you at the time of delivery to the specified delivery address.

Damaged or Defective Goods

If your goods arrive in a damaged condition or are defective, you must inform us as soon as possible stating the nature of the defect or shortage by contacting us here: email link

Right to Cancel

Under The Consumer Protection (Distance Selling) Regulations, perishable goods are exempt from the normal statutory right to cancel your order within 7 working days. Cancellation will only be accepted if your order has not been dispatched

To cancel your order, email us at: email link

Choice of Law and Jurisdiction

These Terms shall be governed by and construed in accordance with UK legislation. Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.

Privacy Notice

Information that you supply to us is held securely. We will not disclose, sell or trade your personal information to others. We will collect information about you only to process your order or provide you with the best possible service. The information that we will collect about you includes: Your name; Your address; Your email address. The information we hold about you will be accurate and up to date. You can see a copy of the data that we hold about you by emailing us and requesting to see your data.

We do not store, or have access to, your financial information. Any financial information required for your order is handled by paypal.com on a separate, secure site.

We may use technology to anonymously track the pattern of behaviour of visitors to our site. Use of our site may require cookies to store your order and enhance your shopping experience. Cookies are small files held on your computer, which only our website can read while you are browsing. No information held in this cookie will be used by us to contact you without your express permission


 

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Dorset Dog Delights, 156 Windham Road, Bournemoth. BH1 4RA - - - Tel: 07544 330 993